Frequently Asked Questions
Everything you need to know about the LEVARE Travel Backpack, delivery, returns, payments and ordering.
The Backpack
What are the dimensions of the LEVARE Travel Backpack?
When fully packed, the LEVARE Travel Backpack measures approximately 40 × 30 × 20 cm.
It has been designed as a compact travel backpack for shorter journeys while making efficient use of the available packing space.
How many days of travel is the backpack suitable for?
The LEVARE Travel Backpack has been designed with approximately 4–5 days of travel in mind.
The exact amount you can pack will depend on factors such as the type of clothing you take, the weather at your destination and your individual packing style.
The main compartment provides space for clothing, while separate areas help organise technology, toiletries, travel documents and smaller essentials.
What compartments does the backpack have?
The backpack has been designed to keep different travel essentials organised and easy to access.
Features include:
- a spacious main clothing compartment;
- a dedicated laptop and organiser compartment;
- a separate toiletries section;
- a hidden rear security pocket for passports and valuables;
- a side water bottle pocket;
- trolley sleeve;
- internal organisation pockets; and
- compression straps to help keep packed items secure.
This means clothing, technology and smaller essentials can be organised separately rather than being stored together in one main compartment.
What size laptop will it fit?
The dedicated laptop compartment measures approximately 38 × 18 cm, with additional depth available within the compartment.
We have tested the compartment with several different laptops, including MacBooks.
Because the external dimensions of laptops can vary considerably even when two devices have the same advertised screen size, we recommend comparing the physical dimensions of your laptop with the compartment measurements before ordering.
Is the backpack waterproof?
The backpack is made primarily from polyester and water-resistant Oxford cloth.
The outer material is designed to offer protection against light rain and everyday splashes, but the backpack is not fully waterproof.
We recommend avoiding prolonged exposure to heavy rain and never submerging the backpack in water.
Does the backpack have a separate toiletries compartment?
Yes.
The backpack includes a dedicated toiletries section, helping you keep toiletries separate from clothing, technology and other belongings.
Does it have a hidden security pocket?
Yes.
There is a hidden rear security pocket designed for items such as passports, wallets and other smaller valuables that you may want to keep close to you while travelling.
Can I attach the backpack to a suitcase?
Yes.
The rear of the backpack includes a trolley sleeve, allowing the backpack to slide over the extended handle of a wheeled suitcase.
This can be particularly useful when moving through airports, stations and hotels.
Does the backpack have a water bottle pocket?
Yes.
A side pocket provides convenient storage for a water bottle or similarly sized item.
Flying With LEVARE
Will the backpack fit underneath an aeroplane seat?
The backpack measures approximately 40 × 30 × 20 cm when fully packed, meaning its dimensions fall within some airline cabin and under-seat baggage allowances.
However, airlines set their own baggage rules and these can change. Allowances may also differ depending on the fare or ticket purchased.
We therefore strongly recommend checking the current baggage dimensions and conditions provided by your airline before travelling.
Is the backpack approved by all airlines?
No.
There is no single cabin baggage size that is accepted by every airline.
The LEVARE Travel Backpack has been designed around compact 40 × 30 × 20 cm dimensions, but airline baggage allowances vary.
Always check the latest baggage requirements for your airline and fare before travelling.
Do I need to fully pack the backpack to 40 × 30 × 20 cm?
No.
The approximate 40 × 30 × 20 cm measurements refer to the backpack when fully packed.
Because the backpack has a soft-sided construction, packing less may allow it to remain less full.
However, you should not rely on forcing or excessively compressing an overpacked backpack to meet an airline's baggage restrictions.
Orders & Payment
What payment methods do you accept?
Payments are processed securely through Shopify's checkout.
The payment methods available to you will be shown during checkout and may include supported debit and credit cards and other payment options made available through Shopify.
Is my payment secure?
Yes.
Payments are processed through Shopify's secure checkout system.
LEVARE TRAVEL LIMITED does not directly store your complete payment-card details.
Will I receive an order confirmation?
Yes.
Once your order has been successfully placed, an order confirmation will be sent to the email address you provided during checkout.
You will also receive further information once your order has been dispatched.
Can I change or cancel my order after placing it?
We aim to process and dispatch orders quickly, so please contact us as soon as possible if you need to change or cancel an order.
Email hello@levaretravel.com and include your order number.
We will do our best to assist you. However, if your order has already been dispatched, we may no longer be able to amend or cancel it and you may instead need to follow our returns process.
Delivery
Do you offer free delivery?
Yes.
Tracked UK delivery is currently free on all orders.
There is no minimum order value required.
Where do you currently deliver?
LEVARE currently delivers to UK addresses only.
Orders are fulfilled and dispatched from our operations location in Southall, United Kingdom.
We may expand delivery to additional countries in the future.
How quickly will my order be dispatched?
For products shown as in stock, we aim to dispatch orders within one working day of the order being placed.
Orders placed during weekends or public holidays will normally be processed on the next working day.
If a product is offered for pre-order, the estimated dispatch timeframe shown on the product page at the time of ordering will apply instead.
How long does delivery take?
For in-stock items, once dispatched, our target delivery time is approximately 2–3 business days.
Orders are sent using a tracked Royal Mail service.
Delivery times are estimates rather than guarantees, as occasional delays may occur after a parcel has been handed to the carrier.
Will my order be tracked?
Yes.
LEVARE orders are sent using a tracked Royal Mail service.
Tracking information will be provided once your order has been dispatched.
What should I do if my order has not arrived?
If your tracking information has not updated, or your parcel has not arrived within a reasonable period after the expected delivery date, please contact us at:
Please include your order number so that we can investigate the delivery for you.
Returns & Refunds
Can I return my backpack?
Yes.
You may request a return within 14 days of receiving your order.
For a change-of-mind return, the item should be returned in its original condition and should not have been used beyond what is reasonably necessary to inspect it.
Please contact hello@levaretravel.com before returning an item.
UK online customers generally have a statutory 14-day cancellation period for most distance purchases.
Who pays for return postage?
For a change-of-mind return, you are responsible for arranging and paying the return postage.
If the item is faulty, damaged, incorrect or not as described, your statutory consumer rights apply and LEVARE TRAVEL LIMITED will bear reasonable return costs where required by law.
Where do I send a return?
Once you have contacted us to request a return, returns should be sent to:
LEVARE TRAVEL LIMITED
387 Allenby Road
Southall
UB1 2HF
United Kingdom
We recommend using a tracked postal service and retaining proof of postage until your return has been completed.
When will I receive my refund?
Once we receive and inspect your return, we will notify you when the refund has been approved.
Approved refunds will be made to the original payment method.
Your bank, card provider or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@levaretravel.com.
For online cancellations, UK rules generally require refunds to be made within 14 days of receiving the returned goods.
Can I use the backpack and then return it?
You are entitled to inspect the backpack in a similar way to how you reasonably could before deciding whether to keep it.
If the backpack has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functioning, and this reduces its value, this may affect the amount that can be refunded.
This does not affect your statutory rights in relation to faulty or misdescribed goods.
What if my backpack arrives damaged or faulty?
Please contact us at hello@levaretravel.com as soon as possible.
Include:
- your order number;
- a description of the issue; and
- photographs showing the problem where appropriate.
Goods sold to UK consumers must be as described, of satisfactory quality and fit for purpose.
If an item is faulty, damaged, incorrect or not as described, we will provide the appropriate remedy in accordance with your statutory rights.
Can I return a sale item?
Yes.
Buying an item at a reduced or sale price does not remove your statutory consumer rights.
The same legal rights apply to sale goods as to full-price goods.
Product Care
How should I clean my backpack?
For everyday marks, we recommend gently spot cleaning the affected area using a soft damp cloth.
Avoid using bleach, harsh chemicals or abrasive cleaning products.
Unless confirmed otherwise by the manufacturer's care instructions, we do not recommend machine washing or tumble drying the backpack.
How should I store the backpack?
When the backpack is not in use, empty it and store it somewhere clean and dry.
If it becomes wet or damp, allow it to dry naturally before storing it.
Avoid storing the backpack while it is damp for prolonged periods.
Warranty & Consumer Rights
Does the backpack come with a warranty?
LEVARE does not currently provide a separate commercial or manufacturer's warranty.
However, this does not affect your statutory rights as a UK consumer.
Goods supplied to consumers must meet legal requirements including being:
- of satisfactory quality;
- fit for purpose; and
- as described.
Your statutory rights apply regardless of whether a separate commercial warranty is offered.
Pre-Orders
Can I pre-order the backpack if it is out of stock?
Where pre-orders are available, the product page will clearly show that the item is being offered on a pre-order basis rather than being currently in stock.
You will be able to reserve your backpack from the next incoming allocation.
When will a pre-order be dispatched?
The estimated dispatch timeframe will be displayed clearly on the product page before you place your order.
Where the current estimate is approximately 2–3 weeks, this will be shown before checkout.
Estimated dispatch dates are provided in good faith and may occasionally change due to circumstances outside our control.
If there is a significant delay affecting your order, we will contact you using the details provided at checkout.
When will I be charged for a pre-order?
Payment for a pre-order is taken at checkout.
This secures your place within the incoming allocation.
Is there a separate pre-order discount?
No separate pre-order discount is currently offered simply for placing a pre-order.
Any promotional discount available to you, such as an email subscriber offer, will be subject to the terms shown with that promotion.
Contact & Business Information
How can I contact LEVARE?
If you have a question about the backpack, an existing order, delivery or a return, please contact:
Email:
hello@levaretravel.com
Please include your order number where your enquiry relates to an existing order.
Who operates LEVARE?
LEVARE is operated by:
LEVARE TRAVEL LIMITED
Registered in England and Wales
Company number: 12438737
Registered office:
5 Ruislip Road
Greenford
UB6 9QD
United Kingdom
Operations and returns:
387 Allenby Road
Southall
UB1 2HF
United Kingdom
Our registered office and our operations and fulfilment location are separate.
Still have a question?
We want you to feel confident before ordering and travelling with LEVARE.
If there is anything we have not answered here, please contact us at:
and we will be happy to help.
LEVARE — Designed for better travel.