Shipping policy
At LEVARE, we aim to make receiving your order as simple, clear and reliable as possible.
LEVARE is operated by LEVARE TRAVEL LIMITED, registered in England and Wales under company number 12438737.
Orders are fulfilled and dispatched from our operations location in Southall, United Kingdom.
UK Delivery
We currently deliver to UK addresses only.
All standard orders are sent using a tracked Royal Mail service.
Standard UK Delivery
Delivery cost: Free
Dispatch time: Usually within 1 working day
Estimated delivery time after dispatch: Approximately 2–3 working days
Tracking: Included
There is no minimum order value required for free UK delivery.
Order Processing and Dispatch
For products shown as in stock, we aim to dispatch orders within 1 working day of the order being placed.
Orders are normally processed on working days.
Orders placed during weekends or UK bank holidays will usually be processed on the next working day.
Our estimated dispatch time is separate from the estimated carrier delivery time.
Estimated Delivery Time
Once an in-stock order has been dispatched, our target delivery time is approximately 2–3 working days.
This means that a typical in-stock order may arrive approximately 3–4 working days after the order is placed, depending on the time and day of purchase and the delivery destination.
Delivery estimates are provided in good faith but are not guaranteed.
Pre-Orders
Where a product is available for pre-order, the standard 1-working-day dispatch timeframe does not apply.
The estimated dispatch timeframe for a pre-order will be clearly displayed on the relevant product page before the order is placed.
For example, where the product page states an estimated dispatch time of approximately 2–3 weeks, the item will be dispatched when the incoming allocation becomes available.
Once a pre-order has been dispatched, the normal estimated Royal Mail delivery time will apply.
If there is a significant change to the expected dispatch timeframe for a pre-order, we will contact the customer using the details provided at checkout.
Tracking
Tracking is provided for every standard LEVARE order.
Once your order has been dispatched, you will receive tracking information allowing you to follow the progress of the parcel through the Royal Mail network.
Please allow some time after receiving your dispatch confirmation for tracking information to become active.
Delivery Locations
We aim to deliver to UK addresses served by Royal Mail, including:
- England
- Scotland
- Wales
- Northern Ireland
- Scottish Highlands and Islands
Delivery times to some remote or less accessible locations may be longer than our standard estimate.
Where Royal Mail supports the relevant service, we may also accept delivery to:
- Isle of Man
- Channel Islands
- PO Box addresses
- BFPO addresses
Delivery times and tracking arrangements for these locations may differ from standard mainland UK delivery.
If we are unable to deliver to the address supplied, we will contact you before dispatch where possible.
Remote and Extended Delivery Areas
Some destinations may take longer than the standard estimated 2–3 working days after dispatch.
This may include certain:
- Scottish Highlands and Islands postcodes;
- Northern Ireland locations;
- Isle of Man addresses;
- Channel Islands addresses; and
- other remote postcode areas.
Delayed Deliveries
Delivery estimates are not guarantees.
Occasional delays may occur due to circumstances such as:
- carrier disruption;
- severe weather;
- seasonal demand;
- public holidays;
- local delivery issues; or
- other circumstances outside our direct control.
If your parcel appears to be delayed, please contact:
Please include your order number, and we will review the tracking information and assist where possible.
Lost Parcels
If tracking information indicates that a parcel may have been lost, please contact us at:
We will investigate the delivery with Royal Mail.
If the parcel is confirmed as lost, we will arrange either:
- a replacement at no additional cost, where stock is available; or
- a refund of the affected order.
Parcels Marked as Delivered
If Royal Mail tracking shows your parcel as delivered but you cannot locate it, please first check:
- around your property;
- any designated safe place;
- with other members of your household;
- with neighbours where appropriate; and
- any delivery photograph or tracking information provided by Royal Mail.
If you are still unable to locate the parcel, please contact:
Include your order number, and we will investigate the delivery.
Where our investigation confirms that the parcel has not been correctly delivered, we will provide an appropriate replacement or refund.
Incorrect Delivery Address
Customers are responsible for checking that the delivery address entered at checkout is correct.
If you notice an error before your order has been dispatched, please contact us as soon as possible at:
We will do our best to amend the address before dispatch.
Once an order has been dispatched, we may no longer be able to change the delivery address.
International Delivery
We do not currently offer international delivery.
LEVARE currently delivers to UK addresses only.
We may introduce delivery to additional countries in the future.
Fulfilment Location
Orders are fulfilled and dispatched from:
LEVARE TRAVEL LIMITED
387 Allenby Road
Southall
UB1 2HF
United Kingdom
This is our operations and fulfilment location.
Our registered office is:
LEVARE TRAVEL LIMITED
5 Ruislip Road
Greenford
UB6 9QD
United Kingdom
Company number: 12438737
Contact Us
For questions relating to delivery, dispatch or tracking, please contact:
Please include your order number where your enquiry relates to an existing order.