Refund policy
We want you to feel confident when ordering from LEVARE.
You may request a return within 14 days of receiving your order.
To start a return, please contact us at hello@levaretravel.com and include your order number.
Returns should be sent to:
LEVARE TRAVEL LIMITED
387 Allenby Road
Southall
UB1 2HF
United Kingdom
Please contact us before sending your return. Items returned without first notifying us may take longer to identify and process.
Change-of-mind returns
If you change your mind, you may request a return within 14 days of receiving your order.
The item should be returned:
- unused, other than what is reasonably necessary to inspect it;
- with any original tags attached where applicable;
- in its original condition; and
- with its original packaging where reasonably possible.
For change-of-mind returns, you are responsible for arranging and paying the return postage.
We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.
Your statutory rights are not affected.
Cancelling an online order
If you are a UK consumer, you may have a statutory right to cancel an online purchase within 14 days after receiving the goods.
Once you tell us that you wish to cancel, you should return the goods promptly and in accordance with the instructions we provide.
If the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to reduce the refund to reflect any resulting reduction in value.
Damaged, faulty or incorrect items
Please inspect your order after delivery.
If your item arrives damaged, is faulty, is not as described or you receive the wrong item, contact us as soon as possible at hello@levaretravel.com.
Please include:
- your order number;
- a description of the problem; and
- photographs of the issue where appropriate.
Where goods are faulty, damaged, misdescribed or otherwise do not meet your statutory rights, we will provide the appropriate remedy in accordance with UK consumer law.
Where a return is required because the product is faulty, damaged or incorrect, we will bear the reasonable cost of returning the item.
Exchanges
We do not currently operate a direct exchange service.
If you would like a different item, the quickest option is normally to return the original item and place a new order separately.
Refunds
Once your return has been received, we will inspect it and let you know when your refund has been approved.
Approved refunds will be made to the original payment method.
We aim to process approved refunds promptly. After we issue the refund, your bank, card provider or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@levaretravel.com.
Return postage
For clarity:
Change of mind:
You are responsible for the return postage cost.
Faulty, damaged, incorrect or misdescribed goods:
LEVARE TRAVEL LIMITED will bear reasonable return costs where required by law.
Contact
If you have any questions about returns or refunds, please contact:
Email: hello@levaretravel.com
Returns address: 387 Allenby Road, Southall, UB1 2HF, United Kingdom
LEVARE is operated by LEVARE TRAVEL LIMITED, registered in England and Wales under company number 12438737.
Registered office: 5 Ruislip Road, UB6 9QD, United Kingdom.